Shipping policy
Kelvin Eyewear (operated by 47 Peaks LLC) ships worldwide. This policy explains processing times, delivery estimates and costs.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with a tracking number as soon as your order ships.
Delivery estimates
- United States: 5–9 business days
- Canada, United Kingdom and European Union: 7–12 business days
- Switzerland, Norway, Australia, New Zealand: 8–14 business days
- Rest of the world: 10–18 business days
Delivery times are estimates from the moment your order ships and are not guaranteed. Carrier delays, customs inspections and peak seasons can extend them.
Shipping costs
Shipping is free on orders over $100 (or the equivalent in your local currency). Below that amount, the shipping rate is calculated and shown at checkout before you pay.
Duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. Unless they are collected at checkout, these charges are the responsibility of the recipient. Refused parcels due to unpaid duties are not eligible for a refund of the original shipping cost.
Tracking
Track your parcel at any time on our order tracking page using the tracking number from your shipping email.
Lost, delayed or damaged parcels
If your tracking has not updated for 10 business days, or your parcel arrives damaged, email us at info@kelvineyewear.com with your order number (and photos if damaged). We will open a claim with the carrier and send a replacement or refund once the claim is resolved.
Incorrect address
Please check your shipping address carefully. We cannot be held responsible for parcels delivered to an incorrect address provided at checkout. Contact us within 12 hours of ordering if you need to change it.