Customer care

Returns & warranty

We want you to love your frames. This page explains our 30-day wear test, our Lost & Broken Cover and our warranty.

30-day wear test

Wear your Kelvin frames for real: outside, in the car, at the beach. If you don't love them within 30 days of delivery, we refund you. You don't need to send them back.

Email info@kelvineyewear.com within 30 days of delivery with your order number and a photo of the pair(s) you want refunded.
We confirm within 1–2 business days and refund the amount you paid for those pairs to your original payment method. Depending on your bank, it appears within 5–10 business days.

For multi-pair sets, each pair is refunded at its share of the set price (for example, one pair from a 2-pair set at $99 is refunded $49.50). The wear test is limited to one refund request per customer. We may decline requests that show signs of abuse.

Lost & Broken Cover (2 years)

Included with every order of 2 or more pairs. If a covered pair is lost, broken, sat on or dropped within 2 years of delivery, we send you a replacement of the same frame for free, shipping included.

One free replacement per covered pair.
To claim, email us with your order number and which pair it was. For a broken pair, add a photo.
If the frame or colour is no longer available, we replace it with a frame of your choice at the same price.
Replacement pairs are covered by our warranty but not by a second Lost & Broken Cover.

2-year warranty

Every Kelvin frame is covered for 2 years from delivery against manufacturing defects, including broken hinges, frame breakage under normal use and peeling lens coatings. Outside the Lost & Broken Cover, the warranty does not cover scratches, accidental damage, loss, misuse, unauthorised repairs or normal wear and tear. To make a claim, email us with your order number and clear photos of the issue. If the claim is approved, we will repair or replace the item, or issue a refund if neither is possible.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos and we will make it right at no cost to you.

Exchanges

The fastest way to get a different frame or colour is to place a new order and use the wear test for the pair you don't want.

Right of withdrawal (EU, EEA, UK and Switzerland)

If you live in the European Union, the EEA, the United Kingdom or Switzerland, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day wear test extends this right. To exercise it, send a clear statement to info@kelvineyewear.com. Your statutory rights are not affected by this policy.