Refund policy

We want you to love your frames. If something is not right, this policy explains how returns, refunds and our warranty work.

30-day returns

You can return any unworn item within 30 days of delivery for a full refund of the product price. Items must be in their original condition, with lenses free of scratches and fingerprints, and returned with the original case, cloth and packaging.

How to start a return

Email info@kelvineyewear.com with your order number and the item(s) you want to return.
We will reply within 1–2 business days with the return address and instructions.
Ship the item back with a tracked service and send us the tracking number.

Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived faulty, damaged or incorrect, in which case we cover them. Original shipping costs are non-refundable, except where required by law.

Refunds

Once your return is received and inspected (within 5 business days), we will email you to confirm. Approved refunds are issued to the original payment method; depending on your bank, they appear within 5–10 business days.

Exchanges

The fastest way to get a different frame or colour is to return the original item and place a new order.

Right of withdrawal (EU, EEA, UK and Switzerland)

If you live in the European Union, the EEA, the United Kingdom or Switzerland, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day return window extends this right. To exercise it, send a clear statement to info@kelvineyewear.com. Your statutory rights are not affected by this policy.

2-year warranty

Every Kelvin frame is covered for 2 years from delivery against manufacturing defects, including broken hinges, frame breakage under normal use and peeling lens coatings. The warranty does not cover scratches, accidental damage, loss, misuse, unauthorised repairs or normal wear and tear. To make a claim, email us with your order number and clear photos of the issue. If the claim is approved, we will repair or replace the item, or issue a refund if neither is possible.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos and we will make it right at no cost to you.